Mija już 10 miesięcy odkąd PWiK w Brzegu zaistniał na ogólnoświatowym portalu. Na chwilę sporządzania tego artykułu fanpage ma 205 polubień i 279 obserwujących. Dlaczego warto dołączyć do grona obserwujących stronę?
Po pierwsze na bieżąco informujemy o planowanych wyłączeniach wody w związku z prowadzonymi przez nas pracami. Nie zapomnieliśmy o tradycyjnych kartkach zawieszanych na tablicach ogłoszeń, jednak zdajemy sobie sprawę, iż ten przekaz nie dociera do każdego i trzeba podążać z duchem czasu. Przekazujemy też informacje o jakości podawanej do sieci wody, gdy np. na skutek prac remontowych na Stacji Uzdatniania Wody zmianie ulegają jakieś właściwości naszej „kranówki”. Gdy przewidujemy utrudnienia w ruchu drogowym, w związku z prowadzonymi przez nas pracami, również dajemy o tym znać na naszym profilu FB.
Prezentujemy ponadto w ciekawy sposób zagadnienia dotyczące gospodarki wodno-ściekowej, które mogą być pomocne dla użytkowników i poszerzyć ich wiedzę na temat działania naszej infrastruktury. Można się dowiedzieć, czym grozi drobny wyciek wody, czym wrzucanie żywności do muszli klozetowej i jak brak rozwagi w korzystaniu sanitariatów może doprowadzić do zalania ściekami naszej lub sąsiedzkiej posesji.
Nasza strona dostarcza informacji o tym, gdzie można przebadać wodę z własnego ujęcia i jak zalogować się do naszego Biura Obsługi Klienta. Informujemy o naszych inwestycjach, sukcesach i historii – o tym, jak zmieniamy i poprawiamy naszą działalność, by nasze usługi były zgodne z obecnymi standardami w branży.
Dla klarowności postawiliśmy przede wszystkim na przekaz informacji i nie uruchomiliśmy opcji komentarzy, które w obecnej dobie często przeradzają się w formę bezproduktywnych sporów, upustu frustracji i zbaczania z tematu postu na zupełnie niezwiązane z nim tory. Nie zamykamy się jednak na informacje i pytania od użytkowników portalu – zawsze można przez stronę wysłać wiadomość, na którą niezwłocznie odpowiemy. Gwoli ścisłości w przypadku awarii zalecamy, by tradycyjnie dzwonić na telefon alarmowy 77 416 22 44. Pozwoli to skrócić czas reakcji.
PWiK Brzeg
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